Community Manager (Latin America Remote)
Global App Testing, Brazil

About Global App Testing

• Put simply, when the likes of Google or Facebook need to globally test their app, they use Global App Testing. We help companies all around the world to accelerate growth through our crowd-enabled testing platform for web and mobile apps.
• Internationalising software at speed has become increasingly problematic, with the vast combination of new devices, operating system upgrades and global network providers.
• By taking a customer-focused approach to quality, hundreds of leading brands including Facebook, Youtube, Microsoft, General Electric and iHeartMedia rely on Global App Testing’s platform to improve quality at a speed that allows agile and DevOps teams to release faster and more often.
  
  

Our Mission and culture

• At Global App Testing, we have the capability to leverage over 80,000 assessed and professional testers with real devices in real environments in over 189 countries.
• We’ve also gained worldwide recognition for innovations in the testing field - most notably creating Testathons and publishing a best selling book called Leading Quality (a definitive guide and philosophy on how the right QA can increase your speed, scale and global growth). Testathons, (hackathons for testers), have now run in over 35 countries with leading tech teams from the likes of Spotify and Instagram.
• At Global App Testing we’ve created an open and inclusive environment where you can play to your strengths whilst stretching yourself to become the best version of you. We believe focusing on your core skills, enjoying your work, building lasting internal relationships, and collaborating with other equally passionate and world-class people is a recipe for your success.
• We embrace a family-friendly environment, knowing how important it is to have a healthy work-life balance.

Role responsibilities

As a Community Manager, you are part of the team responsible for the quality of our Tester Community's experience. We seek to understand what our testers need in order to thrive, and we drive change across the organisation to ensure people are eager to join our community and remain engaged within it.

You will also work closely with commercial and operational teams to identify our customers' testing needs, and - using a range of different tools and strategies - find the best matching testers to participate in each project so that we can deliver valuable results to our customers in a timely manner.

What you’ll be doing

• Approving and verifying applications to join the community
• Scoping out recruitment needs for new testing projects
• Sourcing testers from within our community
• Creating and running external recruitment campaigns to attract new talent into our community
• Working with stakeholders across the business to improve all aspects of the Tester Experience
• Communicating with our community members, to ensure they are informed, supported and engaged

Requirements

Required experience:

• 2+ years of experience in a similar role
• Strong administrative or recruitment background
• Excellent communication skills
• Highly proficient in English
  
  

Desired competencies:

• Ability to influence and negotiate
• Customer-orientation
• Critical-thinking
• Analytical mindset and data-literacy
• Project management
• Resourcefulness, adaptability and creative problem-solving
• Experience using recruitment tools (e.g. Facebook Ads, LinkedIn, Recruitee, etc.)

Benefits

• Team culture - Team culture plays a huge role in what we do here at Global App Testing. From monthly outings to weekly gatherings, we make sure that everyone is included, appreciated and part of the team.
• Your personal growth - We are huge on personal development and will dedicate time helping to make sure you achieve your personal and professional goals and bucket lists.
• Responsibility and creative freedom - you'll have a role that will be vital to the company’s success and every idea you come up with will always be considered.
  
  

Benefits package:

• Private Healthcare Insurance
• 25 days of paid holiday
• Meal tickets
• Flexible working location and hours
• Well-being initiatives
• Educational assistance and career development

Job Rewards and Benefits