TechOps Level 1 Support (1st-Responder)
PPRO, Brazil
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 17, 2023
Last Date
Mar 17, 2023
Location(s)
Job Description
PPRO helps people to pay and get paid. As a global Fintech company, our technology and expertise overcome barriers to help online merchants sell goods and services anywhere in the world. Our mission is to keep innovating in global digital commerce while fostering a culture of rapid change, collaboration, trust, and success.
What will you be doing:As part of our growing Global Technical Operations, as a 1st-Responder, you’ll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps SRE, DevOps, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!Responsibilities:
We’d love to see:You like to challenge the status quo and drive change for the better. We love working with people that are great communicators and people who thrive in indeed international environments.
If this sounds like you:Apply if you think we're a good match! We'll get in touch to let you know the next steps.PPRO is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
EligibilityYou must be eligible to live and work in the country of employment.
About usWe’re PPRO (pronounced p-pro). We’re on a mission to make digital payments more effective and accessible in every corner of the planet. After all, most people around the world don’t use international credit cards. In fact, 77% of consumers prefer to use local and alternative payment methods, such as Alipay in China and Boleto Bancário in Brazil.
By helping businesses to offer their consumers more payment choices at the checkout, we are helping to promote financial inclusion in every
What will you be doing:As part of our growing Global Technical Operations, as a 1st-Responder, you’ll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps SRE, DevOps, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!Responsibilities:
- Become the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues
- Eyes on Glass monitoring using PPRO’s extensive Monitoring Tools
- Analysing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders
- Spend the majority of your time troubleshooting complex issues and communicating with PPRO's highest value users, providing a white-glove support experience by email, Slack and occasionally by phone
- Work with Engineering and other Operations teams to diagnose and solve technical problems
- Develop relationships with users and identify opportunities to improve support and overall experience with PPRO
- Analyse and optimise our support documentation and processes to enhance users’ experiences and help scale our operations
- Embodies an empathetic, user-first mindset and embodies PPRO’s operating principles
- Has exposure to or experience with managing relationships.
- Exhibits an investigative mindset, strategic thinking, great attention to detail, and cross-functional coordination skills
- Can demonstrate technical aptitude, having experience with data analysis or use of technological tools to troubleshoot user issues
- Has demonstrated ability to problem solve with minimal guidance in a rapidly changing environment
- Has exceptional written, verbal, and presentation-based communication skills and the ability to translate complex solutions to users simply and clearly.
- Will work willingly at least ten weekend days and six holiday days per year (subject to change) - you’ll receive a weekday off of your choosing the week following a weekend shift.
- Monitoring tools and dashboards: Prometheus, ElasticSearch (ELK), DataDog, Kibana, Grafana (preferred)
- SQL - basic knowledge (preferred)
- Python - basic knowledge (preferred)
We’d love to see:You like to challenge the status quo and drive change for the better. We love working with people that are great communicators and people who thrive in indeed international environments.
If this sounds like you:Apply if you think we're a good match! We'll get in touch to let you know the next steps.PPRO is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
EligibilityYou must be eligible to live and work in the country of employment.
About usWe’re PPRO (pronounced p-pro). We’re on a mission to make digital payments more effective and accessible in every corner of the planet. After all, most people around the world don’t use international credit cards. In fact, 77% of consumers prefer to use local and alternative payment methods, such as Alipay in China and Boleto Bancário in Brazil.
By helping businesses to offer their consumers more payment choices at the checkout, we are helping to promote financial inclusion in every
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