Rock Content is a global leader in content marketing and we exist to enable growth opportunities for our customers, employees and partners. We offer an end-to-end content marketing solution, combining SaaS, services, and our talent marketplace.
We’re 500 remote Rockers distributed around the world and as a company that breathes diversity, we welcome candidates of all religions, genders, races, beliefs, backgrounds and sexual orientations. We promote growth, support and contribution through diversity and inclusion groups. We've tripled our growth in the last 2 years and as we scale in North America, the opportunities to learn and make a huge impact are endless. Join our journey to IPO! Check out this recent news about our Series B funding:https://rockcontent.com/blog/series-b-funding/
Learn more about careers at Rock Content here: https://rockcontent.com/careers/
Your Impact:
- Demonstrate Rock’s processes and deadlines to the customer, educating them about important routines for the success of their content marketing strategy;
- Maintain the quality of individual deliverables;
- Communicate Onboarding progress to the team responsible for the customer;
- Assist in the creation and maintenance of Rock’s customer journey, customer lifecycles, and ideal customer profiles;
- Assist internal and external clients in order to retain and expand customer relations;
- Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;
- Create strategic plans for our customers based on data aiming to enhance results;
- Formulate inbound reports and metrics;
What we're looking for:
- 2+ years experience in client service, customer experience, customer success, or customer support roles;
- University or Higher Education degree, preferably in Marketing, Communications, Advertising or Business Administration;
- Experience with Customer Service;
- Knowledge of Content Marketing strategies;
- Advanced or fluent English skills;
What we offer:
- Rock University - free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Work from home allowance
- Parents benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental InsuranceBeing part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customer satisfaction
- Continuous growth opportunities for our customers, talent community, and Rockers
- Other benefits may be available according to your location.