Harness is a rapidly growing startup that is disrupting the software delivery market. We are building an intelligent software delivery platform that enables engineers to deliver software faster, with higher quality, and less effort. The Harness Software Delivery Platform includes Continuous Integration, Continuous Delivery, Continuous Efficiency, Continuous Verification, and Continuous Features. The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS.
Harness recently raised $115 million in financing, reaching a valuation of $1.7 billion in just three years after launching from stealth. With a total of $195 million in financing to date, Harness investors include IVP, Menlo Ventures, Unusual Ventures, Alkeon Capital, Battery Ventures, Citi Ventures, Norwest Venture Partners, Sorenson Capital, and Thomvest Ventures.
POSITION SUMMARY
Harness is obsessed with customer success. It’s in our DNA to ensure that our customers are beyond thrilled with our platform. And we want to find a Professional Obsessive to help make that goal a reality.
We're looking for a top-notch Customer Success Engineer who is very technical and can work directly with customers. This is a rare opportunity to join a promising early-stage startup and make a huge impact.
If you’re an absolutely top-shelf, phenomenal, A-player Customer Success Engineer, we really want to talk to you.
KEY RESPONSIBILITIES- Work as a key member of the support team providing incident management and customer problem resolution
- Troubleshoot issues and collaborate with Engineering (as required) to provide solutions
- Team up with the CSM to onboard and support our customers
- Assist in customer installs and integrations
- Provide technical guidance and best practices as the subject matter expert in our product
- Help write and maintain our internal and external knowledge base
- -Advocate customer needs/issues cross-departmentally. Align so seamlessly with sales, marketing, and engineering that we can barely tell what team you’re actually on.
ABOUT YOU- 3+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
- Experience implementing software solutions for customers
- Significant experience working with Linux OS
- Scripting knowledge (Bash/Shell/JSON/YAML)
- Strong knowledge of cloud technologies
- Ability to troubleshoot networking issues that may prevent communication between different components
- Excellent customer facing skills and interest in working with customers onsite and remotely
- Experience deploying software in the enterprise
- Hands-on experience with Docker, K8S, Helm, and traditional software deployment methods
- Used monitoring tools (e.g. APM) and/or Log Analyzers (e.g. Splunk)
- Knowledge in CRM systems (Zendesk, Jira, Confluence)
- Good understanding of authentication protocols (SAML/OAUTH/LDAP)
- Previous start-up experience a plus
WHAT YOU WILL HAVE AT HARNESS- Competitive salary
- Comprehensive healthcare benefits
- Flexible work schedule
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- TGIF-Off program
- Remote office stipend
- Monthly internet reimbursement
- Monthly Food amp; Beverage Reimbursement Program
HARNESS IN THE NEWS- Harness snags $85M Series C on $1.7B valuation as revenue grows 3x
- #6 - Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn’ Top 50 Companies to Work For
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.