We are looking for an IT Support Analyst to join our Brazil team. For this level role, we’re not looking for a director but for a doer: a hands-on employee who hustles and helps keep our Monks and Machines up and running.
In this role you will
- Be responsible for installing and configuring all computer hardware, software, networking systems and printers across our SP office, repairing and replacing equipment as necessary.
- Provide first-line support for troubleshooting, and set up new colleagues in a flash, handling incoming issues and requests from our colleagues,
- Contribute to making sure that your 1,000 colleagues across 14 international offices can collaborate to craft cool stuff for the leading agencies and brands.
- Manage user accounts and look after our printer network (even digital production can’t do without toner and paper).
- Be responsible for managing, monitoring and reporting on all security processes and policies relating to our special (secret) project rooms to ensure we’re in compliance.
Requirements
- For this level role, we’re looking for what they used to call a whizkid: someone who is keen and eager to look after our IT in SP.
- You’re fluent in English and IT lingo.
- Handling incoming issues and requests from our colleagues, you’ll provide first-line support for troubleshooting, and set up new colleagues in a flash.
- You’ll occasionally also offer a helping hand to our other colleagues in North and South America via our ticket system, or simply through Slack.
- You contribute to making sure that your 1,000 colleagues across 14 international offices can collaborate to craft cool stuff for the leading agencies and brands, assisting remote network engineers by providing hands-on support when needed.
- As an all-round troubleshooter, you can support Windows, Linux and Mac.
- You can provide application support for all kinds of software packages and are all too familiar with plugins, patches and drivers.
- As a true IT support employee, you have the inexplicable capacity to fix problems simply by looking at the allegedly malfunctioning device.
- Next to the Magic Restart, you know how to solve more complex oddities in the workings and settings of networks and applications.
- Setting up new workstations is hardly work for you: you always think ahead so that new colleagues have everything they need to get started, even if it wasn’t part of the to-do list.
- Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you.