Customer Support Specialist (remote in Brazil)
ROI Hunter, Brazil
Job Description
What? The Customer Support Specialist will report and consult technical and marketing issues for our platform. Our Support team is a real star in our company. Become one of the heroes.
Where? Remotely in Brazil
Team? Join Bity's Support team with Pavlína and Lenka!
Why? Ensure a smooth experience for our customers through a great support experience as well as efficient troubleshooting.
The stack we use? Intercom, Jira, Smartlook, Database, GrayLog, GraphAPI, HubSpot.
When? Starting as soon as possible.
Work arrangement? Full-time based in Brazil timezone. Working remotely.
Send your CV in English, please.
Responsibilities
- Direct client support mainly on Intercom and in other communication channels (chat, email.) mainly in LatAm region but also globally
- Support on FB and Google marketing issues
- Communication and consultancy with Customer Success Manager
- Processing and discussing product feedback to product managers
- Reporting discovered issues
- Support on questions and issues in ROI Hunter
KPIs
- response time
- time to resolution
- customer satisfaction or happiness
Requirements
Must-have:
- Facebook or Google Ads experience
- Fluent Working English
- Portuguese
- Great communication skills
- Basic SQL knowledge
- Strong client orientation
- Patience amp; empathy
- Marketing enthusiasm
Nice-to-have:
- Online retail experience
- Spanish
- You're not a morning person, you prefer to arrive at amp; leave the workplace later
The hiring process
- Homework
- Interview with team leader and recruiter
- Team meeting
- Get the offer
Meal vouchers (of BRL 35/working day)
Health Insurance plans
Education budget
30 days of paid vacation leave per year of service accrued gradually
Online company events and fun meetings
Quarterly bonuses
Work culture
We lead you to have an impact and bring your own ideas.
Employees are partners. Managers are approachable (go Slack!), and our quarterly calls welcome all questions. The openness rocks.
Startup culture. Even though we are growing and bringing up the necessary processes we still keep the free culture. We help each other and will support you. We take care of maintaining a friendly and supportive work culture
Who we are
Our history
ROI Hunter is a SaaS startup, building an ad-tech platform for eCommerce.
A certified Google and Facebook Marketing Partner, we have access to Facebook amp; Google global communities, knowledge and technology (including APIs).
Founded in 2014 in Brno, Czech Republic, we closed a $5.19 Million Series A investment in 2018.
Our global presence
You can find our 85+ Hunters around the world in offices in São Paulo, London, Prague, Brno, Dubai, New Delhi.
Our current challenge
Anybody can scale, but we want to scale toward sustainable growth. Therefore we are working on a new Product Marketing platform. Join us to help us achieve business decisions that make sense and build a must-have product for our e-commerce clients.
Send your CV in English, please.