Be part of our mission to disrupt the healthcare and democratize the data driven medicine! SOPHiA is looking for a Senior Sales Coordinator to join the sales team based in Sao Paulo, Brazil.
Reporting to the Sr. Director of Sales (LATAM), the Sr. Sales Coordinator is responsible to ensure smooth running of SOPHiA Genetics’ sales operation in Brazil.
This is an energetic position for a professional who doesn't mind wearing multiple hats. The Sr. Sales Coordinator will be handling a wide range of administrative and executive support related tasks to support the needs of a team of Sales Managers in Brazil. She/He should be well organized, flexible and enjoy the challenges of supporting an fast growing sales operation. This is a strategic role that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role.
The Sales Operation Specialist will work closely with headquarter teams from Logistics, Finance, Sales Operations, Marketing, Administration, IT and Human Resources based in Switzerland and the United States.
Key responsibilities:
As a Sr. Sales Coordinator for Brazil your responsibilities are (but not limited to):
- Monitor the team’s progress in sales targets, identify shortcomings and propose improvements to sales operation teams
- Support all sales efforts by managing schedules, filing important documents and communicating relevant information
- Ensure the adequacy of sales-related equipment or material
- Respond to inquiries or complaints from customers and give after-sales support when requested. Inform customers directly of unforeseen delays or problems
- Support the headquarter marketing teams in planning in-house or off-site activities, celebrations and conferences such as workshops or congresses.
- Maintain constant routine contact with Sales Managers
Logistic operations
- Maintain frequent communication between our customers’ supply chain/purchasing departments and headquarters supply chain teams
- Receive orders through the internal company system and review information is compliant with internal purchasing requirements
- If necessary, support in the tracking and recovery of shipments
- When requested by the Supply Chain team, support in preparation of documents and forms to move goods efficiently through import and export steps and procedures
- Review paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly
- Support customers and the logistic team in the processes claims on merchandise shortages and overages
Finance operations:
- Frequent communication between customer’s finance departments, headquarters finance/accounting teams and local accounting firm
- Along with the finance team, check customer usage and ensure correlation and correct invoicing from headquarters to the local entity
- Check regulary all invoicing generated by local finance partner and suggest corrections if necessary after discussion with sales team
- Implement procedures and monitor follow up on payment due
- Facilitate and assist with adherence to local statutory compliance requirements, including vendor and employee tax withholdings, annual tax filings, etc.
Public tender operations:
- Continuously monitor, verify and inform the sales team on local public biddings notices
- Work closely with the sales support tender teams in headquarters to ensure company consistency on public bidding
- Full ownership and support of all bidding processes through authorized local platforms
- Keep registers and documentation up to date on different platforms
Requirements
- Professional Degree on Business Administration, information management, or foreign equivalent
- 3-5 years of experience in an administrative/financial position ideally within the Life Science, Diagnostic or Medtech industry
- Excellent knowledge of finance, accounting procedures, shipping regulations and policies in Life Science, Diagnostic or Medtech industry for Brazil
- Proficient user of MS Office products, strong Excel and PowerPoint skills
- Excellent organizational skills and attention to detail.
- Multi-lingual capabilities: Portuguese, English mandatory (additional languages desirable)
- Ability to work independently and in a team environment
- Diplomatic, forward-thinking, and the ability to work under tight deadlines and extra hours if needed on assignments
Benefits
- A competitive compensation package
- A flexible and friendly working environment with a collaborative atmosphere
- An exciting compan