Director of Client Experience - LATAM
Degreed, Brazil

• Be actively engaged with clients at events, meetings, key milestones and act as an effective escalation point for client issues and challenges
• Lead a team of 6 (and growing) Client Engagement Partners and Client Success Managers
• Assign best-fit resources to client accounts and manage ongoing team bandwidth
• Develop, measure, and manage the team through performance dashboards, ongoing coaching, and development plans
• Review and analyze client, team, and product usage data to inform decisions, practices, process improvements, and overall team operations
• Partner with Sales leadership to ensure accurate messaging and full alignment with client expectations around service delivery
• Collaborate with Client Experience leadership to shape the future of the Degreed client journey and experience

• Fluent in Portuguese, Spanish, and English
• Prior experience managing a team, preferably in Client Success, Client Onboarding, or Professional Services
• 5-7 years managing large, complex projects in enterprise SaaS
• Ability to grasp new concepts and technology quickly
• Strong communication skills; ability to interact with clients and ability to communicate technical concepts to a non-technical audience
• Ability to prioritize competing tasks in a fast-paced environment
• Excellent consulting, listening and communication skills, evidenced by the ability to establish working relationships at all levels of the customer project team
• Excellent analytical, problem solving and decision making skills, applied with a solution-focused attitude
• Strong self-directed work habits, exhibiting initiative, drive, creativity, self-assurance, and professionalism
• Excellent facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively
• Excellent teamwork skills and the ability to act as a strategic partner to the client and Sales, Product, and CX teams

Job Rewards and Benefits