IT Operations / Service Delivery Engineer
Upstream, Brazil
Job Description
The company
Upstream, the leading mobile technology company, provides innovative solutions that offer seamless and secure mobile Internet access to 1.2 billion consumers in high growth markets. Upstream’s Zero-D service provides free access to the internet essentials to 250 million users in Latin America and Africa even when they have run out of data. Its award-winning security platform, Secure-D, in 2019 alone, processed over 1.7 billion mobile transactions, detecting and blocking over 98,000 malicious apps in 20 countries. Upstream’s all-in-one digital marketing platform, One-D, simplifies the digital user acquisition journey by managing the entire recruitment process, including partners and digital marketing channels, and safeguards mobile subscribers against all fraudulent activity. Its team counts 330 people of over 25 nationalities, working from nine offices around the globe. Upstream works with more than 60 mobile operators in over 45 countries in Latin America, Africa, the Middle East and SE Asia.
The role
As a IT Operations / Service Delivery Engineer you will take on a key role with end-to-end responsibility for the technical delivery of assigned projects. You will play a hands-on role to set up, configure, and support the various application components and integrations required for each project. You will become an expert in Upstream’s applications and how they are used in order to deliver services and generate revenues. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and ongoing support until the end of the project’s revenue lifecycle. You will drive the turnover process from development teams within Upstream and other parties, ensuring that proper infrastructure is put in place and proper procedures, documentation, and training are prepared. You will identify, document, and request operational requirements for tools and other features. You will join a team of talented professionals with international experience, delivering a world-class technical infrastructure to support Upstream’s growing business.
Your main responsibilities will be:
- Technical delivery of assigned projects
- Setup, configuration and support of various applications components and integrations required for each project
- Create and run detailed and structured test scenarios and cases
- Monitor all operations aspects of a project
- Drive the turnover process from development teams and other parties
- Ensure proper procedures, documentation and training are prepared
- Identify, document and request operational requirements for tools and other projects
Requirements
- Excellent command of English: it will be the official language to use in all written communication
- University degree in Engineering / Computer Science or similar discipline
- 3-5 years of professional experience in Information Technology
- Strong experience with SQL queries, data-mining, reporting and data-handling techniques
- Knowledge of best practices for management of systems, custom applications, and configuration
- Experience with Unix systems and shell or other Unix scripting will be considered a plus
- Excellent written and verbal skills in English with strong organizational abilities
The skills we prefer:
- Diverse background, including both software development and hands-on system, application, and/or database administration
- Experience in Telecom or Application Service Provider environment
- Understanding of commonly used telecommunications protocols
- Experience with any of the following protocols: SMPP, HTTP, SOAP, DIAMETER
- Comfortable with Git and Jira
Please submit your CV only in English.
Benefits
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.
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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.