Client Success Manager - LATAM Job in Brazil
Degreed , Brazil

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careersskill insights, LMSs, courses, videos, articles, and projectsand match everyone to growth opportunities that fit their unique skills, roles, and goals.nbsp;Client Success Managers (CSM) are members of Degreed’s Client Success team responsible for furthering platform adoption and nurturing client relationships after implementation and roll out.nbsp; The CSM will embed themselves as the face of Degreed to coordinate a variety of interactions ranging from transactional integration add-ons to trusted advisor. This individual will be required to quickly acclimate to the Degreed platform and understand technical components to ensure a simple experience for client contacts. nbsp;nbsp;The CSM team is expected to bring creative ideas and approaches to benefit our diverse portfolio of organizations. All team members are expected to operate at the highest levels of professionalism with senior leaders and executives of our clients and partners. The top performance measure of this role is constant improvement of client health and renewal predictability for their segment of the portfolio.
We're looking for a trilingual CSM with professional proficiency in English, Portuguese, and Spanish, to support our client growth across LATAM. This team member will work remotely from Brazil. RESPONSIBILITIES
  • Understand the client’s business objectives and learning strategy
  • Develop client-specific action plans to move clients further along with adoption of Degreed
  • Maintain account and client progress details in our management and tracking applications to help organize portfolio
  • Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
  • Identify opportunities to expand the existing client user base
  • Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
  • Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
  • Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
  • Other duties as assigned
  • Fluent in Portuguese, Spanish, and English
  • Experience managing client relationships and navigating scope conversations with positive outcomes for all involved
  • 5-10 years managing large, complex and demanding projects
  • Ability to differentiate between client sponsor, key influencers and other stakeholders to effectively manage competing requests from clients
  • Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment
  • Create and present compelling action plans based on hard data and client history
  • Ability to grasp new concepts and technologies quickly; understanding of application integrations
  • Ability to communicate in a concise but appealing manner, compounded with ability to simplify technical concepts for a non-technical audience
  • Capable of working independently to meet and exceed expectations of distributed colleagues
  • Advanced capabilities with Microsoft Excel and PowerPoint
  • Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
  • Understanding of curricula mapping and training needs analysis
  • Experience in consulting and professional services and/or experience working in a learning organization
  • Broad based knowledge of enterprise Learning and Development function
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.nbsp;
Seenbsp;Degreed Jobsnbsp;for more details on Degreed and why you should come work with us!nbsp;

Job Specification


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