Client Success Manager - LATAM
Degreed, Brazil

• Understand the client’s business objectives and learning strategy
• Develop client-specific action plans to move clients further along with adoption of Degreed
• Maintain account and client progress details in our management and tracking applications to help organize portfolio
• Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
• Identify opportunities to expand the existing client user base
• Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
• Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• Other duties as assigned

• Fluent in Portuguese, Spanish, and English
• Experience managing client relationships and navigating scope conversations with positive outcomes for all involved
• 5-10 years managing large, complex and demanding projects
• Ability to differentiate between client sponsor, key influencers and other stakeholders to effectively manage competing requests from clients
• Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment
• Create and present compelling action plans based on hard data and client history
• Ability to grasp new concepts and technologies quickly; understanding of application integrations
• Ability to communicate in a concise but appealing manner, compounded with ability to simplify technical concepts for a non-technical audience
• Capable of working independently to meet and exceed expectations of distributed colleagues
• Advanced capabilities with Microsoft Excel and PowerPoint
• Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
• Understanding of curricula mapping and training needs analysis
• Experience in consulting and professional services and/or experience working in a learning organization
• Broad based knowledge of enterprise Learning and Development function

Job Rewards and Benefits