Customer Engagement Representative, Brazil
Criteo, Brazil

Who we areAt Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open amp; inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted amp; impactful advertising.

As a Customer Engagement Representative, you will play a vital role supporting Criteo’s Mid-Market growth by serving as the first point contact across a range of Criteo’s advertisers and across various matters. This role offers the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team! We are looking for a rockstar to join on a contractual basis with the potential to move into a full-time role.What will you do?

• Deliver excellent customer service while troubleshooting and addressing technical, creative, and data related advertiser requests;
• Liaise with Technical Solutions team to update and optimize setup and placement of Criteo tracking tags; identify and implement solutions to technical requests from customers, escalating when necessary;
• Coordinate with Creative Solutions team to address creative and banner related client requests;
• Provide performance updates at client request to secure additional budgets and achieve client objectives;
• Review alert emails sent by partner teams to ensure optimal campaign setup and delivery;
• Accurately document requests while adhering to service levels;
• Identify and capitalize on growth opportunities at scale;
• Maintain comprehensive knowledge of the Criteo product offering;

WHAT do you need? WHO should you be?

• Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
• Ability to learn quickly and thrive in fast-paced environment
• Self-driven, comfortable working and navigating ambiguous challenges autonomously
• Passion for solving problems and helping people walk away happy
• A love for working collaboratively across multiple teams
• Enjoys thinking outside the box, and love’s driving results for their clients and has desire for more information
• Open-minded, very flexible, positive; constantly curious about how things work and persistent desire to make things work better
• Strong business mind and ability to multitask and prioritize competing interests and needs
• A passion for performance marketing, new media, internet trends
• Not afraid to be scrappy, get your hands dirty, and dive right in

At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.
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