Technical Support Specialist Job in Brazil
FreeBalance , Brazil

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
May 22, 2021

Job Description

As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise and serve as a subject matter expert for technical analysis and specification efforts.Main Responsibilities:
  • Analyze customer issues and requirements and facilitate solutions.
  • Analyze technical requirements and tailor software solution using FreeBalance software.
  • Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions.
  • Act as primary technical contact for the client during deployment and post-implementation.
  • Design networks with the appropriate levels of security to enable end user access to the FreeBalance Accountability Suite.
  • Deploy both Hardware and Network products for Government Data Centres;
  • Understand proposed solution and provide technical expertise in executing same using tools and techniques that are open source based.
  • Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with the FreeBalance.
  • Act as primary technical contact for the client during deployment and post-implementation.
  • Complete technical product installations and upgrades, including database and software installs and system tuning.
  • Collaboratively develop and deliver technical training to clients.
  • Other duties as assigned.
  • Travel as required
  • nbsp;University degree or College diploma in Computer Science, Systems Engineering, Software Programming, or related field.
  • nbsp;Experience in requirements gathering and analysis; business processes, functional specification and documentation; and in methods of estimating project effort.
  • Knowledge in UML and basic design of solution architecture.
  • Experience innbsp;test methodologies and techniques (black box tests, white-box, unit, integration, component and system test) to ensure quality of the programs
  • Experience in Web Services and Rest Services
  • 3 years of hands-on experience in IT, with knowledge of network design / management, and system administration including distributed Operating Systems (Linux and Windows Server), servers, storage, database management and operations.
  • 2+ years of experience and a proven ability to write ANSI SQL scripts, a solid understanding of Relational Database Theory and knowledge of Relational Database Management Systems (RDBMS) such as Oracle, Microsoft SQL Server, MySQL, etc. including experience with setting up Grid Solutions and Clustering of these RDBMSs.
  • 2 + years of experience and a solid understanding of the Java Platform and its related technologies, including JSE and JEE Application and Web Servers such as Apache Tomcat, JBoss, Oracle Weblogic, IBM WebSphere, etc.
  • 2+ years of experience using Java based development tools such as Eclipse, and related technologies such as Maven, Spring, Hibernate, AMQ, etc.
  • 3+ Years of experience with BI amp; Analytic patterns and the ability to implement them across one or more of the following tools amp; platforms such as SAP Business Objects, Tableau, QlikView, Jasper Reports, Crystal Reports, and/or BIRT
  • Experience with development tools amp; utilities to provide interfaces to resolve customer issues, such as Mantis, Bugzilla, etc.
  • Knowledge of enterprise hardware systems, networks, application software and database systems will be considered an asset
  • Knowledgeable in Windows and Linux operating systems
  • Excellent client management and organization ability
  • MUST read, write, and speak English and Brazilian Portuguese fluently. Other languages are considered an asset.nbsp;
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.

Job Specification


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