Customer Experience Product Manager
DiDi Global, Brazil

About 99:99is a Brazilian technology company founded in 2012 and today is part of the global company DiDi Chuxing, the largest app platform for convenience and transport in the world! Here, our mission is to build the best journey for users, transforming people's lives by offering more accessible, safe and convenient services for passengers and customers, and the most profitable and easygoing day-to-day life for drivers, restaurants and delivery partners, through technology. To make all of this happen, we have a team of super talented professionals who interact in environment full of creativity, energy and respect for diversity. The Orangers (our way of calling the employees) are the ones responsible for revolutionize urban mobility (99), build quick options for all pockets and appetites (99Food), and offer a digital wallet, so you can pay from trips to bank slips (99Pay).
Diversity goes beyond ethnic, physical, sexual, sensory and gender differences! Our goal is to cultivate an inclusive environment by focusing on high performance and valuing diversity in our work environment. We respect and value the differences!Come and be part of a diverse environment where your ideas and opinions will always be heard. Inclusion and diversity are in our recruitment principles.
This position is open to application for people with disabilities (PCD)
About the position:Imagine yourself developing products and features to solve customers problems on a global scale!What is global?Brazil, Mexico, Costa Rica, Argentina, China, Russia, Panama, Peru and Colombia.Bring your ideas, energy, knowledge and help us to change the transportation business in the world!Your responsibilities:

• Help us in the creation of a customer centric culture;
• Understand customer pain points;
• Produce mockups and define solutions;
• Guide multifunctional, multicultural, high performance teams;
• Organize and prioritize backlogs and road maps;
• Test and analyse solutions;
• Define, track and improve OKRs;
• Influence stakeholders on a global scale.

The successful applicant

• Strong analytical skills (yup, you are going to deal with a ton of data);
• Experience with agile methodologies (the waterfall model is dead for us);
• Open to change (the only constant on DiDi is that we are always changing);
• Fluent Business English (it is global so this one is mandatory);
• Fluent Business Spanish (not mandatory, but recommended);