Player Support Representative (English Speaker)
PTW, Brazil

This is a on-site (non-remote) position and demands fluent English.
Essa é uma vaga presencial (não-remota) e orequer inglês fluente.

The hired person will work on a 6x1 basis (6 days on and 1 day off), working 6h40 a day, with 1h20 for lunch and rest (total of 40 workhours per week). Working hours will be 14h00 to 22h00 and 13h00 to 21h00, interspersed.

A pessoa contratada irá trabalhar em regime 6x1 (6 dias trabalhados e 1 dia de folga), atuando 6h40 por dia, com 1h20 para almoço e descanso (total de 40 horas trabalhadas por semana). Horário de trabalho será das 14h00 às 22h00 e das 13h00 às 21h00, intercalados.

As a Player Support Representative at PTW, you will be part of a team providing chat, email and phone support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.

This is a huge opportunity to ingress in the gaming industry, working in the world leading provider of gaming services.

You will:

• Promptly respond and help players with their questions, queries, and problems either via email, chat and/or phone.
• Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
• Explain and guide customers through product features and functionalities.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Communicating, coordinating amp; collaborating with team members and colleagues to provide customers with best possible solution to their problem.
• Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
• Handle up to three concurrent chats while working on chat channel.
• To deliver customer satisfaction level of 70% or above.

Requirements

• Full proficiency in English language.
• Love for gaming and will to be part of the gaming industry.
• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo amp; PC.

Benefits

• Fair remuneration.
• Transportation allowance
• Meal ticket
• Happy hours
• Dynamic, multicultural and fun environment.
• You will be working for the world's leading provider of game services.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• We care about the wellbeing of our employees and have a dedicated employee wellbeing program.
• We empower our people and offer regular progression opportunities to ensure our employees flourish.

PTW a leading games services company with over 40 studios in 12 countries worldwide. Our range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.

We’re part of a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. For over 25 years, PTW has been providing industry-leading services to every part of the globe. From our humble beginnings as a single office in Japan in 1994, we’ve become a global force with offices in 4 continents. The PTW family of brands includes PTW International, 1518 Studios, SIDE, entalize and OR Esports. Visit our websites for more info.

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