Senior Customer Onboarding Analyst (Remote)
Axur, Brazil
Job Description
Axurians are passionate professionals! We value the obsession towards efficiency and trust mature people to deal with all the freedom we provide in our environment. We truly believe in respect and true ownership, which are essential to our culture and an excellent customer relationship. We are guided by more data, less opinion" and intellectual humility. At Axur, you will directly work with the latest technology in a challenging environment and have the autonomy to bring your ideas and make your own decisions!
Like all our other openings, this opportunity is open to professionals with disabilities (PwD).
Are you passionate about helping customers achieve their full potential? Do you possess exceptional communication skills and a special talent for guiding and supporting customers in their initial interactions with digital products? We are seeking a confident, patient, and detail-oriented individual who is enthusiastic about crafting tailored and impactful onboarding experiences to ensure the successful adoption of our products.
At Axur, you can choose whether you will work in the office, in Porto Alegre-RS, or remotely, from anywhere in the world!
A typical workday might include:
- Being responsible for managing Axur's new client's onboarding process, from the welcome email to the handover of ongoing activities;
- Generating and tracking requests with internal teams for advanced configurations, adjustments and detecting any inconsistencies that need to be rectified;
- Engaging clients in the use of the platform and its functionalities and assisting them in identifying the user's top priorities within the product;
- Conducting platform and feature training for both internal and external audiences;
- Ensuring that, within the stipulated onboarding period, the client has the tools they contracted from Axur;
- Conducting post-onboarding satisfaction surveys, managing the results, and creating an action plan for potential detractors;
- Reporting improvement opportunities and managing customer feedback for operations and product teams.
Requirements
Indispensable Requirements
- At least 2 years of experience in onboarding new clients for B2B SaaS companies;
- Experience in creating and managing onboarding journey processes for digital products;
- Experience with implementation in High Touch and Enterprise accounts;
- Advanced English (capable of conducting meetings or training in English);
- Fluent Portuguese.
Important Skills:
- Knowledge in CyberSecurity and Digital Risk Protection;
- Participation in or structuring of an onboarding journey in previous experiences;
- Experience in enterprise account management;
- Spanish proficiency;
- Proficiency in data management, developing dashboards, and managing Key Performance Indicators (KPIs).
Benefits
- Home office assistance: an allowance of R$ 2,000.00 in the first month to buy all the items for your home office. Axur will send only the laptop (which must be returned to the company in case of departure).
- Flexible benefit (food and meal) of R$924.00 per month;
- Health insurance and dental plans (Bradesco Top Nacional);
- Annual Employee Bonus Plan of up to four salaries linked to the company's results;
- Possibility of Employee Stock Options (equity participation in the company);
- Anywhere Office work model;
- Super flexible hours;
- Culture focused on the individual development of axurians;
- TotalPass;
- Agreements and partnerships for individual development (Coursera, Udemy, OpenEnglish, Fisk, MBA USP ESALQ, and others);
- Internal Rewards Programs (Best Recruiters and others);
- Parental Leave Program (Pregnant; Companion Pregnant; Adopter and Adaptation period).