Customer Support Agent
OKTO, Brazil
Job Description
OKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.
OKTO (www.oktopay.eu) powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.
Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.
The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.
Summary
A Customer Service Representative, or CSR, acts as a liaison, providing product/services information while resolving any emerging problems that our customer accounts might face with accuracy and efficiency. A CSR is confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. Problem-solving also comes naturally to customer care specialists and they can also put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Your responsibilities will include but will not be limited to:
Requirements
Benefits
Competitive renumeration package according to your experience
Opportunity to work in a fast-paced international company
Friendly, motivating, and challenging environment where you can thrive and develop your skills
Career advancement and organized feedback framework