Customer Service Representative -Payments Team
Blaze, Brazil
Job Description
We are Blaze, the fastest growing casino in LATAM.
Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but, also an affinity with the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just a two years, we have created a new category in iGaming by combining social and real-money gaming! We currently have 2,000+ games and 2,000,000+ registered players. Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today. A great opportunity for an iGaming experienced Quality Analyst to join an exciting, growing group of passionate Internet professionals based all around the world.
A great opportunity for an iGaming experienced Customer Service Agent under the Payments Team with a proven track record to join an exciting, growing group of passionate Internet professionals based all around the world.
You Will:
- Complete the database of information from the providers' platforms (Switch/Merchant, Staff Panel)
- Communicate with, and check responses from payment providers via email and Slack and update databases
- Respond to customers via Zendesk when necessary
- Request documents that providers require from customers to approve payments
Requirements
You Are:
- A Native Portuguese and Fluent English Speaker
- 21+ year old
- Fast in typing with perfect grammar
- Knowledgeable in Google Sheets
- Keen to details, organized, and team-player
- Able to learn and adapt quickly to new changes and environment
- Multitasker and willing to improve
- Eager to work with financial roles
- Full-time job with 5 working days having 40 to 44 hours per week
- Morning and/or Afternoon schedules with 1 work day on weekends
- Long-term job position
A humble and open mindset is essential to reach higher aims. Join us!
*Please include an English CV/Resume*